HealCo Privacy Policy
Last Updated: November 2025
HealCo, Inc. (“HealCo,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, digital services, SMS communications, or the Maestro platform.
By accessing or using HealCo’s services, you agree to the practices described in this Privacy Policy.
Information We Collect
1. Information You Provide Directly
- Name, email address, phone number
- Employer or organization name
- Provider or practice information
- Messages or inquiries submitted through our website
- Login information (for Sign In / Sign Up in the future)
2. Automatically Collected Information
- IP address
- Browser type
- Device information
- Pages visited and referring URLs
- Time spent on pages
- Cookies and similar tracking technologies
3. SMS and Communication Data
If you opt in to receive SMS messages from HealCo, we collect:
- Your phone number
- Delivery confirmations
- Message interactions (HELP, STOP, START)
If you opt in to receive SMS messages from HealCo, we collect:
4. Protected Health Information (PHI)
For Maestro or care-related services, we may collect PHI protected under HIPAA. All PHI is processed following HIPAA standards.
How We Use Your Information
We use your information to:
- Respond to inquiries and support requests
- Provide HealCoHP, Maestro, and related services
- Facilitate provider onboarding and employer setup
- Improve our website, services, and AI systems
- Communicate updates, reminders, and care-related messages (non-marketing)
- Comply with legal, regulatory, and HIPAA requirements
We do not sell personal information.
SMS Terms & Consent
By submitting any form with your phone number or opting in via SMS, you consent to receive non-marketing text messages related to:
- Appointment confirmations and reminders
- Support messages
- Notifications and updates
- Scheduling
- Care navigation
Message frequency varies. Standard message and data rates may apply.
Reply HELP for support or STOP to unsubscribe.
Your SMS data is handled according to this Privacy Policy.
HIPAA Compliance
HealCo maintains administrative, physical, and technical safeguards consistent with HIPAA.We may enter Business Associate Agreements (“BAAs”) with providers, employers, or third-party vendors when required.
How We Share Information
We may share information with:
- Healthcare providers you interact with.
- Employers or partners (only as contractually permitted)
- Service providers supporting our platform
- Twilio and other communication vendors
- Regulatory or legal authorities when required
We do not sell or share SMS consent information or PHI for marketing.
Data Security
We use industry-standard security, including:
- Encryption in transit and at rest
- Access controls and authentication
- Continuous monitoring
- Secure cloud infrastructure
- Regulatory or legal authorities when required
However, no method of transmission over the internet is 100% secure.
Your Rights
Depending on applicable laws, you may have rights to:
- Access your information
- Request corrections
- Request deletion (when legally allowed)
- Opt out of communications
- Request copies of your data
To exercise rights:
privacy@healco.usChildren’s Privacy
HealCo does not knowingly collect information from children under 13 without parental consent.
Contact Us
HealCo, Inc.
